Catch & Delivery Schedule
Catch days and product availability are confirmed every Friday by 5pm for the following week, and published on the shop page. Because we work with wild kaimoana and changing ocean conditions, catch and delivery dates are weather dependent and may shift. We always do our best to keep the shop page updated and communicate any changes as early as possible.
HOW IT WORKS
You can order up to four weeks in advance. Choose a confirmed catch day for the coming week, or order for a future week, we'll allocate you to the best-matching catch once that week's forecast is set. Every Friday, we check the weather, swell and conditions, then confirm the coming week's catch days and species on the shop page by 5pm. Ordered for a future week? There's nothing more you need to do, your order's already confirmed. We'll only be in touch if there's a problem, like being unable to meet a deadline you've given us, or needing to shift your order to another week.
ORDERS CLOSE AT 4PM THE DAY BEFORE ANY CATCH.
CAUGHT TO ORDER We only harvest what has been ordered. Your kaimoana is caught, packed by hand at our coastal pack-house in Tora, and shipped the same day. Ocean one day. Your doorstep the next.
DELIVERY INFORMATION
URBAN ADDRESSES HIGHLY-RECOMMENDED
We strongly recommend using urban delivery addresses. Customers are responsible for checking whether their address is classified as urban or rural using the NZ Couriers address checker before placing an order.
If your address is classified as rural, don’t sweat, use your nearest NZ Couriers depot or collection point to reduce the risk of delays and perishability.
AUTHORITY TO LEAVE (ATL)
Please ensure someone is available to receive and refrigerate your order as soon as possible. If you are unable to be there to receive your order, you can authorise an unattended delivery or ATL, however responsibility transfers to you once the order has been delivered, and we're unable to process a claim for any issues with your kaimoana in this case.
PEAK SEASON & CHRISTMAS ORDERS
Christmas 2026 pre-orders close at 4pm on Fri 18 Dec. We confirm your exact delivery day by Sun 20 Dec, and it will be one of the two days in your window. See section 3A of our terms.
During busy seasonal periods, especially Christmas, catch dates, delivery windows and exact sizes can’t always be guaranteed. Because we harvest to order and work around weather conditions, there may occasionally be reschedules or size substitutions.
If we can’t fulfil your order as planned due to weather, we’ll be in touch as early as possible to arrange a revised delivery date or a refund where needed.
As always, we’ll do our best to keep you updated along the way.