From The Ocean To Your Door

HOW IT WORKS

HOW IT WORKS & FAQs

You order. We catch.

Our seafood is caught to order on the Tora Coast. Every Friday we plan the week ahead around the weather. Select your seafood, select your catch at checkout and we'll take it from there.

Read below to see how it works & if you have any more questions, see the Frequently Asked Questions at the bottom of the page.

  • Rainbow over the Tora coastline, South Wairarapa

    01. THE FORECAST

    Our fishing days depend on the weather, swell, tides and conditions in Tora. Every Friday at 5pm we check the weather for the week ahead and post the Fishing Forecast on our shop page. It shows you exactly when we’re fishing and what we’re fishing for.

    For example:

    TUESDAY 20 OCT — Crayfish
    THURSDAY 22 OCT — Crayfish, Pāua & Kina

    Your seafood is always delivered the day following the catch.

    Want to plan further ahead? You can pre-order for any week up to four weeks in advance. We’ll confirm the exact catch days the Friday before. If the catch dates for your week don’t work for you, you can move your order or get a refund.

    We only catch it if it works for you.

  • Freshly harvested pāua on the Tora coast by Tora Collective

    02. YOU ORDER

    Select the seafood you would like. At the checkout, select the catch, or pre-order for a future week up to four weeks ahead.

    If you pre-order, there’s nothing else you need to do. When we set that week’s Fishing Forecast, we’ll allocate your order to the catch that best suits & let you know what day it’ll be arriving.

    Planning for a birthday, anniversary or special dinner? Tell us the date you need it by, at the checkout and we’ll take that into account when planning your catch. If we can’t make your deadline work, we’ll get in touch.

    You’ll next hear from us on the catch day. We send you an email to let you know we’re on the water catching your fish.

    Plans change at your end? No problem. You can change or cancel your order up until 3pm the day before your catch.

    Orders close 3pm the day before a catch.

  • Troy from Tora Collective holding freshly caught wild crayfish

    03. WE CATCH IT

    Early morning on the catch day, Troy and Bailey head out on the water to catch your fish. You’ll receive an email letting you know that they’ve hit the water and you can expect your seafood in your hands tomorrow.

    Crayfish are caught in pots, while we free-dive for the pāua and kina.

    Once the fish are caught, the boys make their way to shore, your kaimoana is packed on ice, by us, and shipped that same afternoon.

    Your seafood is caught and with the courier on the very same day, and it will be delivered tomorrow.

    Every fish is caught here on the Tora Coast, by us. Never bought in from somewhere else, and never sitting around in tanks, fridges or freezers waiting for an order.

    It always comes straight from the ocean.

  • Freshly caught wild crayfish from Tora Collective, packed with seaweed straight off the boat

    04. DELIVERED THE NEXT DAY

    You'll receive a message from the courier letting you know that your fish has been collected and is on its way to you.

    It travels across the motu overnight and is delivered fresh the very next day. You'll receive a notification when it's out for delivery. Please make sure someone's home to receive it, unpack it and get it in the fridge. Can't be there? You can authorise the courier to leave it (ATL) at checkout.

    Please note, we're currently unable to deliver directly to rural addresses. If yours shows as rural, check here first, then simply ship to your nearest NZ Couriers depot or agent instead, and collect from there.

    Not sure how to store, kill or cook kaimoana? We've got you covered. Our seafood guide has everything you need to know about receiving, storing, preparing and cooking your kaimoana, from opening the box to getting it on the table.

    Caught today. Delivered tomorrow. It's as salty as it gets.

  • Up to four weeks in advance. You can pick a catch day for the coming week, or order for a future week, we'll allocate you to the best-matching catch of that week once we can see the weather forecast.

    Ordering for a special event, a birthday, an anniversary, anything with a deadline? Let us know at checkout exactly when you need it by, and we'll do everything we can to make that happen. We're good communicators, if weather or conditions mean we're unsure whether we'll be able to catch your species or deliver in time, we'll be in touch the Friday before with the plan, so you're never left guessing.

  • Planning ahead for a birthday, anniversary or special event? Let us know at checkout exactly when you need it by, and we'll do everything we can to make it happen. We're good communicators, if weather or conditions mean we're unsure whether we'll be able to catch your species or deliver in time, we'll be in touch the Friday before with a plan, so you're never left guessing.

  • Get in touch straight away, within 1 hour of delivery, with clear photos or video of the issue. We'll take it from there and sort a replacement, credit or refund. We just can't process a claim without that evidence, so take a video before you do anything else with your order.

  • Not necessarily, you can authorise the courier to leave your package (ATL) if you can't be there. Just know that if there's any issue with your kaimoana once it arrives, we can only process a claim if someone was there to sign for the package and inspect it straight away, so where you can, we always recommend being home to receive and check it.

  • Really high, in seven years we've only had one issue with kaimoana arriving not in live condition. We pack everything to give your order the best chance of arriving in top shape, but if something's ever not right, let us know straight away so we can sort it.

  • Storage times vary a bit by species, our Seafood Guide has dedicated storage instructions for crayfish and pāua so you get it exactly right.

  • Totally normal, plenty of our customers are in the same boat. Our Seafood Guide walks you through everything step by step, from opening the box to storing, preparing and cooking your kaimoana. Worth a read before your order arrives, not after.

  • Nothing's wrong, our icepacks are filled with seawater rather than plastic gel, so a bit of leaking is completely normal. They're also compostable, so once you're done, they can go straight in the compost or garden.

  • Usually, yes. If it's morning and your crayfish feels quite cold to the touch, that's completely normal, they're naturally slower and less active in cooler temperatures and will pick up a bit as things warm through the day. But if it's afternoon and your crayfish feels warm or at room temperature and still isn't moving, please call us straight away so we can sort it.

  • Yes. The icepacks, seaweed and wool in your package are all 100% natural and biodegradable/compostable. The box itself can be reused or recycled in some areas, unfortunately not currently in Wellington, so if you're there, we'd suggest giving it a second life around the house before it goes in the bin.

Frequently Asked Questions